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Logging In
Are you an existing NYPA user and having trouble logging in? Follow the instructions below for a step-by-step guide on how to log in.
Please note: If you do not have NYPA login, you will need to register. For more information, visit the ‘Creating an Account’ info tab.
1) Select an Application
- From the top "Login (Customer or Vendor)" dropdown menu, select the NYPA application you are registered with to log in.
2) Enter your Email
- Provide your registered email address. It should be the one associated with your NYPA account.
- Click ‘Continue’.
3) Enter your Password
- Enter the password associated with your NYPA account
- If you’ve forgotten your password, click the ‘Forgot Password?’ link below the input field and follow the Password reset steps to reset your NYPA account password.
4) Complete the CAPTCHA
- Enter the characters displayed on the screen to complete the CAPTCHA.
- Click ‘Continue’.
5) Click the ‘Login’ Button
- Once you’ve entered the associated email address and password, click the “Log In” button to access your NYPA account.
6) Complete the Multi-factor Authentication
- If you've set up both ‘SMS/Phone call’ and the ‘Authenticator App’, choose your preferred method for account security and click 'Continue'.
a) SMS/Phone Call:
- Select ‘Text Me’ or ‘Call Me’ and you’ll receive a one-time code via text message or phone call on your registered number.
- Note: We cannot support phone numbers with extensions; please ensure you are using a number for a direct line.
b) Authenticator App:
- Use the Microsoft Authenticator app or similar app to generate a code for authentication.
7) Enter the MFA Code
- If you choose SMS, enter the code you received via text message.
- If you’re using the Microsoft Authenticator app, open the app and provide the code generated.
- Click ‘Resend Verification Code’ if you have any issues.
8) Click the ‘Continue’ Button to proceed
- You will then be taken to the previously selected NYPA application.
Continue to Sign In
Still need help?
If you are still having issues logging in, resetting your password, setting up your Multi-factor Authentication, or have other questions about your NYPA accounts, please refer to the contacts listed.
